The use of this Website and/or our services constitutes your acceptance of the following terms and conditions:

1. If you do not agree to any part of these terms and conditions, you must not use this Website or our services.
2. If you are under the legal age of consent in your respective jurisdiction, you are not permitted to access or use this Website or our services.
3. You acknowledge and agree that you must be of legal age to purchase any products or services offered on this Website or otherwise.
4. By submitting an order and/or making a payment, you confirm that you have read, understood, and agreed to these terms and conditions. You further agree to be legally bound by them, as they constitute the entire agreement between you and https://kindledirectpublishinghub.com/

DEFINITION OF TERMS

• “Website” refers to all online content available on https://kindledirectpublishinghub.com/ website pages.
• “Customer,” “You,” “Yours” refers to you and/or any individual submitting an order on your behalf through the Website.
• “Company,” “We,” “Our” refers to https://kindledirectpublishinghub.com/, a company registered under applicable state laws.
• “Product or Services” refers to all services and products provided by https://kindledirectpublishinghub.com/ in accordance with a customer’s order.
• “Order”means a request made via phone, email, or the Website to purchase services or products offered by https://kindledirectpublishinghub.com/. Orders are confirmed upon receipt of a down payment through accepted payment methods, including credit card, check, cash receipt, bank wire transfer, Western Union, or PayPal.

OUR SERVICES

By submitting an order and/or payment, you are purchasing the Products or Services for your personal or authorised use only. All Products are created by professional freelance writers who assign all rights and ownership of the completed work to the Company. All Products and Services are non-refundable and are provided without any warranties, whether express or implied. It is your responsibility to review and understand these Terms and Conditions before submitting any order and/or payment through this Website.

REFUND POLICY

Please read this Refund Policy carefully to understand the privileges and limitations governed by the Federal Trade Commission (FTC). Refunds are offered only under specific circumstances, as outlined below:

1. Change of Mind:
   • Once a partial payment has been made for any of our services, refund requests will no longer be valid.
   • If an initial non-refundable deposit is paid to secure a discounted package, no refund will be applicable.
   • If the full amount is paid for a discounted package, a 50% processing fee will be deducted, and the remaining amount may be refunded.
   • Refunds are not applicable on discounted packages.
2. Incompetent Delivery:
   • Once the work has been delivered, refunds may only be requested after all the following options have been exhausted:
     • If the delivered work does not comply with the documented project requirements provided by the customer.
     • Kindle Direct Publishing Hub is committed to 100% customer satisfaction and offers unlimited revisions to ensure expectations are met.
     • We may assign, reassign, or rewrite the work as necessary to achieve satisfaction.
     • Customers may reserve free pages or equivalent service value for future use, redeemable at any time.

   If, after these efforts, we still fail to deliver the requested outcome, a refund may be issued based on mutual agreement on a predefined percentage. Refunds under this clause apply only in cases where the delivery is completely misaligned with the agreed scope.

3. Late Delivery:
   • While we strive to ensure on-time delivery, refunds may be considered if:
     • The Company fails to deliver the requested service on time after at least three documented attempts by the customer to contact us.
     • Verifiable evidence confirms that the delay was caused solely by the Company.
4. Refund Time Frame:
   • Refund requests must be submitted within 30 days of delivery.
   • Requests made after this period will not be entertained.
   • Customers are responsible for noting the refund eligibility period at the time of placing the order.
5. Cases Where Refunds Will Not Be Issued:
   • Refunds will not be granted in the following cases:
   • Minor technical issues, including grammatical errors, typographical mistakes, word count variations, or missing references. These concerns will be resolved through revisions, partial refunds, or future service credits where applicable.
   • Delays caused by the client, including late responses or changes in requirements.
   • Dissatisfaction based solely on subjective quality preferences.

Kindle Direct Publishing Hub:

• If you choose to publish through Kindle Direct Publishing (KDP) with assistance from Kindle Direct Publishing Hub, the following conditions apply:
  • If the client fails to specify book size or formatting requirements at the time of order placement and later requests changes after work has commenced, a full refund will not be possible.
  • In such cases, refunds may be limited to 30%–40% of the total amount paid, depending on partial compensation policies enforced by Amazon KDP.

By placing an order, you acknowledge and agree to these terms and conditions.